We know what you’re probably thinking. How can Autosaint offer such incredible specialist insurance? We’re sure you’ll probably want answers to this, and other questions too, which is why we’ve drawn up a list of some of our most commonly asked questions below. If we’ve still not answered your question, please feel free to call, or email us.

Insurance FAQs

Please use our FAQ’s below to find the answer to your queries. If your question is not answered here, please email info@autosaint.co.uk (or call us if urgent).

Black Box Fitment FAQs

  • When your details are transferred from the comparison website to ours, look out for “Box Installation Details”. This section will detail how your device will be fitted.
  • Once your cover has started, and you download the Inzura Go App you will be provided with details on how your device will need to be fitted.

If you have an iPhone please refer to the Apple Store

or if you have an Android Playstore/Googleplay

Alternatively you can search for InzuraGo and install.

The box must be fitted and a signal transmitted within 14 days of your policy starting.

You need to call the installation company Avian Fleet on 0203 9084 925 to rearrange the appointment.

It depends on the type of car you drive. If we have asked you to install the device this could be above the pedals. If we have arranged a trained engineer to fit the box, it could be under the bonnet. It won’t affect the vehicle’s warranty.

Log into the Inzura Go App, you will then be able to speak to one of our professionals using the Chat box, we”re here to help.

Check if there is a red light flash on your box. If this is not visible, please try to remove it and input it again. Drive your vehicle, check it once you have parked, is it working now? If it is still not working, Log into the Inzura Go App, you will then be able to speak to one of our professionals using the Chat box, we’re here to help.

Autosaint Docs App FAQs

If you have an iPhone please refer to the Apple Store

or if you have an Android Playstore/Googleplay

Alternatively you can search for InzuraGo and install.

Log into the app with your Date of Birth and mobile number then Your Policy will appear. Click Document Required such as Driving Licence, line up your driving licence and take photo which will automatically load to your documents.

Usage of the app is by invitation only. If you have been invited then please check that you have entered your details correctly. If everything seems correct then please call customer services as on the number listed below:
Customer service: 01527 390 292

You will be required to upload all documents using the mobile app within 14 days of your policy starting.

Click on My Licence Check which leads to the DVLA Website, complete details as requested and once the Check Code is displayed click “PDF Print or save a driving summary”, this will automatically save to your app.

You will receive a text to let you know when your documents have been accepted. If issues are encountered with your submissions – such as the image quality – you will be contacted to let you know the next steps.

The documents required are specific to your policy and the information you have provided. When you log into the app the documents that are needed will be shown to you on the front page.

Some of the information held by the DVLA is incorrect and you need to contact the DVLA direct on 0300 790 6802 to update and obtain a check code.

Some of the information held by the DVLA is incorrect and you need to contact the DVLA direct on 0300 790 6802 to update and obtain a check code.

Telematics Data FAQs

  • If their private car is insured in its own right and their insurer permits driving other cars, they can. However, please be aware that the extension will cover damage to third parties only. Any damage caused to the driver or your vehicle would not be covered. We would suggest only using this facility in an emergency. The driver would also require your permission and their vehicle must be roadworthy. If the driver is unsure if they have this cover, they should check this with their insurer first before driving your car.
  • Please be aware if someone does drive your vehicle it will register as part of your driving behaviour and effect you’re scoring. If they travel over the speed limit this could result in your policy being cancelled.

The box records the journeys you take, the time of day and how you drive which will include your speed, acceleration and braking. For full details of how we will use this data please refer to our Privacy Notice here.

We will send you a Safe Driving guide to help your driving skills, you can also review this here.

The box will track how many miles you travel and if we think you will go over this, we will contact you to add more miles to your policy.

No, there’s no curfew however persistent driving between 11pm and 5am may adversely affect your driving score.

Policy FAQs

Call 01527 390 291 now to talk to one of our UK based claims handlers. They will walk you through every step of the claims process and ensure it is a stress-free outcome that you deserve.

You can request a copy of your NCB by phoning 01527 390 292 or sending an email to customerservices@autosaint.co.uk – you can also submit a request via our online portal.

Email your name and policy number to telematics@autosaint.co.uk and we will send you your new login details.

If you have miscalculated your mileage, it may cost you more to increase. You can call 01527 390 292 to arrange increasing the mileage limit on your policy.