We know what you’re probably thinking. How can Autosaint offer such incredible specialist insurance? We’re sure you’ll probably want answers to this, and other questions too, which is why we’ve drawn up a list of some of our most commonly asked questions below. If we’ve still not answered your question, please feel free to call, or email us.
Insurance FAQs
Please use our FAQ’s below to find the answer to your queries. If your question is not answered here, please email info@autosaint.co.uk (or call us if urgent).
Can someone drive my car with their own insurance?
- If their private car is insured in its own right and their insurer permits driving other cars, they can. However, please be aware that the extension will cover damage to third parties only. Any damage caused to the driver or your vehicle would not be covered. We would suggest only using this facility in an emergency. The driver would also require your permission and their vehicle must be roadworthy. If the driver is unsure if they have this cover, they should check this with their insurer first before driving your car.
- Please be aware if someone does drive your vehicle it will register as part of your driving behaviour and effect you’re scoring. If they travel over the speed limit this could result in your policy being cancelled.
What does the box register?
The box records the journeys you take, the time of day and how you drive which will include your speed, acceleration and braking. For full details of how we will use this data please refer to our Privacy Notice here.
How can I improve my driving score?
We will send you a Safe Driving guide to help your driving skills, you can also review this here.
Does the box limit me to how miles I said I would drive?
The box will track how many miles you travel and if we think you will go over this, we will contact you to add more miles to your policy.
Do I have a night-time curfew?
No, there’s no curfew however persistent driving between 11pm and 5am may adversely affect your driving score.
How do I claim if I’ve had an accident?
Call 01527 390 291 now to talk to one of our UK based claims handlers. They will walk you through every step of the claims process and ensure it is a stress-free outcome that you deserve.
How do I request my proof of NCB from you?
You can request a copy of your NCB by phoning 01527 390 292 or sending an email to customerservices@autosaint.co.uk – you can also submit a request via our online portal.
My login details do not work on the dashboard – who should I contact?
Email your name and policy number to telematics@autosaint.co.uk and we will send you your new login details.
I am running out of mileage on my policy will it cost me to add more miles?
If you have miscalculated your mileage, it may cost you more to increase. You can call 01527 390 292 to arrange increasing the mileage limit on your policy.
Why would Autosaint cancel my policy and apply a fee?
We might have to cancel your policy if we find that there has been either of the following reasons:
- Misrepresentation – this is where you have provided us with incomplete, incorrect or untrue information.
- Documentation – where you have failed to provide us the requested documentation, this could also result in additional fees or the premium being due.
- Failed instalment payments – where you have failed to keep up with your instalment payments for your insurance.
If you would like to see our full terms and conditions, please click here.
